Privacy Policy

1. What this policy covers

This policy explains how TRADIES HQ handles personal information when you use tradieshq.app, create an account, record field jobs, upload photos, create reports, use the Trade Assistant or contact us.

2. Information we may collect

• account information such as name, email address and user identifiers;
• job details such as customer, site, job reference, work notes, photos, parts, charges and additional works;
• precise phone location and accuracy information captured when a user starts or finishes a Field Job;
• timestamps and duration information associated with field activity;
• company branding, customer rates, payment wording and nominated internal email addresses saved in Settings;
• questions, photos or other content submitted to the Trade Assistant or Site Report; and
• device, usage, security and diagnostic information needed to operate and protect the service.

3. Location information

Field Jobs can request the device's location to record a start or finish point. TRADIES HQ does not need continuous background location tracking for the current Field Jobs workflow. Location permission is controlled by the user's browser or device. Location captures are evidence of the phone's reported position and should not be treated as proof that particular work was performed.

4. How information is used

Information is used to authenticate users, save and reopen live jobs, calculate time on site and job totals, generate PDFs, send records to nominated recipients, provide AI-assisted features, provide support, maintain security and improve reliability.

5. Customer and third-party information

Users should only enter or upload customer, worker, site or other third-party information they are authorised to use for the relevant job. Avoid including unnecessary sensitive personal information.

6. Service providers and processing

TRADIES HQ relies on Base44 and related infrastructure providers for application hosting, authentication, storage, file handling, email and AI capabilities. Those services may process information outside Australia. Any future payment provider or additional integration may also have its own privacy practices.

7. Storage and retention

Job records, uploaded photos and generated files may remain stored while needed to provide the service or until deleted under available account or retention controls. Emailing a record does not by itself guarantee that every associated file has been removed from the platform. We may introduce configurable attachment-retention controls as the service develops.

8. Security

We use access controls and security features provided by our platform providers to reduce the risk of unauthorised access, misuse or loss. No internet service can guarantee absolute security.

9. Access, correction and deletion

Users can update some information in Settings and can request account deletion from within the app. Privacy enquiries can also be sent to hello@tradieshq.app. We may need to verify identity before acting on a request.

10. Changes

We may update this policy as TRADIES HQ, its providers or legal requirements change. The current version and update date will be published on this page.